FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We take pride in offering very fair pricing in the roofing industry, ensuring that our customers receive excellent value for their investment. Additionally, we provide military discounts as a token of appreciation for those who have served. If you have any questions or need further clarification on our pricing or discounts, please don't hesitate to call our office. We're here to help!
- What is your typical process for working with a new customer?
When engaging with a new customer, our process begins with an initial phone call to introduce ourselves and gather key information about the project. This conversation allows us to understand the customer’s goals, timeline, and any specific requirements. Based on that discussion, we schedule an in-person consultation to conduct a more detailed assessment and ensure we fully understand the scope of work. This face-to-face meeting also provides an opportunity to establish a strong working relationship and address any preliminary questions. Following the consultation, we prepare and deliver a comprehensive, no-obligation estimate at no cost. Our estimates are clear, transparent, and tailored to the customer’s needs. We then follow up promptly to answer any questions, provide clarification, and discuss next steps should the customer choose to proceed.
- What advice would you give a customer looking to hire a provider in your area of work?
When hiring a provider in our line of work, I always recommend that customers take the time to do a bit of research and ask the right questions up front. Look for a provider who is licensed, insured, and has a solid track record of quality work—don’t hesitate to ask for references or examples of past projects. Clear communication is also key. A good provider should be responsive, transparent about pricing, and able to explain their process in a way that makes you feel informed and comfortable. It’s also wise to get a written estimate and make sure you understand what’s included before committing. Lastly, trust your instincts—choose someone who not only has the right experience, but also treats you with professionalism and respect.