Reliable Lawn Services

Thank you for your feedback. I want to clarify our transparent pricing policy, which is clearly outlined in every estimate we provide. Our recurring service customers receive significant discounts compared to one-time service rates - similar to how gym memberships offer better value than daily passes. When customers sign up for recurring service, they're getting our discounted rate based on that commitment. You are absolutely correct that customers have the right to cancel without being penalized - after 30 days. Our 30-day policy is clearly stated in the signed estimate that you agreed to. This policy ensures fairness for all customers and prevents abuse of our discounted recurring rates. When service is cancelled within 30 days, customers are charged the difference to bring them to our standard one-time service rate - the same rate they would have paid initially for a single visit. There are no hidden fees - everything is transparent and clearly outlined in our estimates before any work begins. By signing the estimate, customers acknowledge and agree to these terms. This is not a "money grab". You attempted to take advantage of our discounted pricing that is reserved for customers who are hiring us on a weekly or bi weekly basis. You signed up for this service and cancelled after the first visit claiming your family would take over. This is clearly a "one time mow" as we ONLY did one service on your property and you are going to be charged as such. This is ENTIRELY OUTLINED IN THE ESTIMATE THAT YOU SIGNED AND AGREED TO. While some may view this as 'just a lawn service,' we are a professional, licensed, and insured business - not just someone with a pickup truck who might disappear next month. Professional service companies across all industries have commitment-based pricing to ensure reliability for their customers. As one of the most highly rated lawn care services in the Orlando area, we take pride in running a professional business with clear, honest policies. This approach allows us to continue offering significant discounts to our loyal recurring customers while maintaining fair pricing across all services. We appreciate all feedback as it helps us continue improving our service to the Central Florida community. Best regards, Joseph - Owner, Reliable Lawn Services

Javier, this is not the standard we have for our business. I am deeply troubled by this. Please contact us so we can make this right!