FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our price is set by the size of your home, not by the hour, so you know the number before anyone shows up. Bedrooms, bathrooms and square footage set the price and you see it while you book. Nothing is estimated on the doorstep. Recurring plans save 20 percent weekly, 15 percent every two weeks and 5 percent monthly. That rate is stored with your plan, so it does not drift upward later when our list prices change. First visits are always a Total Reset, our deep clean. It costs more than an ongoing visit because it is a much bigger job, and starting from a genuinely clean baseline is the only way an ongoing plan holds up. Add-ons such as inside the oven, inside the fridge or interior windows are priced individually and shown before you confirm. There is no sales tax in our markets, no trip fee and no supply fee. Change or cancel a visit with 24 hours notice and there is no charge.
- What is your typical process for working with a new customer?
You book online in a few minutes, pick your day and an arrival window, and we save your card to hold the spot. We do not charge it then. Your first visit is always a Total Reset, our deep clean, because an ongoing plan only stays on top of a home that started clean. Every visit after that is the TotalCare Standard at your recurring rate. On a recurring plan we keep you with the same professional wherever we can, and your home's notes, preferences and access details travel with the job, so whoever arrives already knows your house. You get your arrival window in writing, a text when your cleaner is on the way, and before and after photos of every room when the job is finished. If anything was missed, tell us within 24 hours with a photo and we come back and redo that area at no charge.
- What education and/or training do you have that relates to your work?
Every professional works to one written standard, the same list on every visit, and it is written out for our cleaners in both English and Spanish so nothing is left to interpretation. Getting on our roster takes ten steps. A written application. An automated pre-screen against our mandatory requirements. A recorded phone interview. A knowledge assessment they have to pass. Signed compliance documents. Government photo ID verification. An in-person interview with our team. Only after passing that in-person interview do we order a national criminal background check through Checkr. Then signed compliance and safety agreements before their first job. Then ongoing quality review on every single job they work. Every active professional on our roster today has a cleared background check on file, and we check expiry automatically. The company carries $1,000,000 in general liability coverage on every job we do.