FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price based on square feet and type of services that will be provided. This method of pricing allows us to stay competitive and transparent with our customers and community.
- What is your typical process for working with a new customer?
We believe that constant communication with our customers makes for a satisfied customer. We send an initial confirmation email detailing when, where, and what services will be covered. A reminder is sent 48 hours prior to service to ensure there has been no changes from the customer. The customer will receive a text reminder 24 hours before services and a text confirming that a team is in route to service their home. After services we send out an email receipt and request feedback that could be used to better our customers experience in the future. We work for the customer and our entire staff conveys that in every interaction we have.
- What advice would you give a customer looking to hire a provider in your area of work?
#1 question as a consumer myself is: Are they asking the right questions, are they flexible with my needs, will they keep me informed along the way, and who will resolve an issue if it arrives?