FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do at this time have a standard price that we offer of $85/hour for loading andunloading of the truck. o Additional fees for stairs, walk time/distance and (such as in large developments) o There is an additional fee of $50 or more, depending on distances over 15 miles. o All additional prices will be calculated and added in estimate
- What is your typical process for working with a new customer?
King's Moving and Delivery can either be contacted by phone or email, will do a basic assessment to see if we fit the customer's needs. Once we pass this assessment we will do either a physical or virtual walk through to create the estimate. Once we agree on the estimate, we will schedule and add the job to the calendar. King's Moving and Delivery will give a courtesy call a week prior, and a day prior to the move as well as the actual day of the move notifying when the crew will arrive. Once the crew arrives to the location they will get the contract filled out, once the unload begins the crew leader will initiate the payment process then complete the move. Once the move is completed, customer will sign off on the contract, pay for any additional time if added, the customer will receive a receipt, and be prompted to leave a review on our profile.
- What education and/or training do you have that relates to your work?
o I have acquired my Class A license. ** This allows me to drive any size truck and maneuver them in a safe manner. o I have safety training on packing and unloading of trucks, as well as training on how to box items, wrap furniture, and other materials. ** This education allows us to keep our work time low, efficient all while preventing common damages. o I am also a certified personal trainer. ** This skill allows me to lift furniture and items in a safe manner. It also allows me to maintain a consistent work pace because of muscle strength/endurance and a strong cardio base.