FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do our best to be fair to our customers. We are flexible and willing to work things out with them. Our standard rates are for movers and truck and they cover 25 miles radius from our location. The starting basic hourly rate is $65/hr with 3 hours minimum charge. This base rate is for moving furniture within the home, loading and unloading trucks and Pods. Time over the 3 hours minimum is charged in 1/4 hour basis.
- What is your typical process for working with a new customer?
Initial contact. Request information needed for estimate. Provide basic estimate. Do any needed or requested adjustment. Request customer approval and acceptance. Provide confirmation of appointment. Send a final reminder of appointment. Showup for appointment. Do the requested work. Request payment and review.
- What education and/or training do you have that relates to your work?
Bachelor degree in Business Administration, Lindenwood University. Extensive training and experience in customer service. 18 years of general delivery experience. 8 years experience in my own delivery business.