Flex Moving & Storage (Orlando)
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About
All-in-one moving & storage services: we take care of everything. Whether it's packing, loading, moving, or storing - you just
sit back and let our pros take care of your stuff.
Overview
Background checked
50 employees
6 years in business
Business hours
Sun7:00 am - 10:00 pmMon7:00 am - 10:00 pm
Payment methods
This pro accepts payments via Credit card.
Services offered
Furniture for delivery
Sofa
Armchair / recliner
Loveseat
Dining table
Additional services needed
Packing services and supplies
Furniture assembly
Projects and media
Projects and media
Reviews
Great 4.8
98 reviews
5
94%
4
2%
3
0%
2
0%
1
4%
Read reviews that mention:
Channille G.
May 18, 2025
From Google
Let me start here they gave me a quote $1070 two days prior to moving me they charged my card $200 deposit on the day of moving they charged me $1117 so now its a total of $1317 way different, I called them they did refund the $200 ok now it took 2 storage units to move my 3 bedroom home, my payment was for 3 men and total of 5-7 hours, ok they came and started at 945am done around 1130 am , one guy took one storage unit dropped it at my new location, they guys unloading me ok, now Im waiting for my second unit with all my clothes , work clothes blankets money personal things, so, its 1pm I called Flex they said someone will be in route between 120-330pm , I said wait I have the guys for 5-6 hours they been waiting for my unit if we go over the time who will pay for it because the time I paid for they only worked 3 hours they said do not worry, ok 5,530,6,630pm,7pm 8pm 9pm I called no unit now that unit I have been waiting for was left and unlocked , so I drove back to the location. And put locks on my unit, I called flex no answers no call no emails no apologies, 12 or 1am someone drops off the unit . fast forward now its morning no calls no movers no nothing , I unpacked my own unit alone by myself because I had no one at home to help this is why I hired them, I amSo livid I missed work for two days straight, no one has called me or called me about a refund for the whole delivery because they never helped me I have recorded myself unloading I recorded my conversations and I recorded my unit the whole process I have recorded. I want a full refund. Update Flex resolved my issue with no pressure at all.
Flex Moving & Storage (Orlando)'s reply
Hello Channille, we sincerely apologize for the inconvenience. We are truly sorry that you had this experience. We are, however, very pleased that we were able to resolve the matter for you without any additional pressure. We value your business and strive to provide excellent service."
tyler V.
Jun 1, 2025
From Google
I live frequently as my job requires me to. My experience with Flex moving and storage is the worst experience I have ever had with a moving company.I called the day prior to my reserved move date to confirm three laborers and a dolly were going to arrive the next day. On the day of the move I had two laborers with no dolly show up. They told me Flex does not provide them with equipment. The laborers were also third party contractors that did not work directly for Flex. I had to drive to Lowes to rent a dolly using my own time and money to enable the laborers to complete their job. The laborers provided poor service marking my walls on multiple locations and one laborer threw multiple boxes on the floor. I had to ask him to be more careful with my stuff. I had two mirrors broken and a few dishes. They also damaged two pieces of furniture. When I contacted their supervisor to request they send a third person ( which was originally what was reserved) they sent a person out but he had a limp and was useless moving anything over 30 pounds.However, Flex reached out to me the next business day and completely resolved my concerns. Their customer service department made everything right to my satisfaction. I am impressed with their concern for my satisfaction with their service and the speed at which they reached out to make everything right. I would definitely recommend this company in the future.
Flex Moving & Storage (Orlando)'s reply
Hi Tyler, thank you for taking the time to share your detailed feedback. We are very sorry to hear about the initial issues you experienced with your move.
We are, however, glad to know that our customer service team was able to reach out promptly and resolve your concerns to your satisfaction. We strive to provide excellent service, and it's encouraging to hear that our efforts to make things right were appreciated. Your feedback is valuable to us, and we will use it to improve our services and prevent similar incidents in the future. We appreciate your recommendation and hope to provide you with a seamless moving experience should you need our services again.
Sincerely,
Flex Storage
Theresa H.
May 26, 2025
From Google
I had a horrible experience. They sent me three guys who knew absolutely nothing about moving and were very unorganized and very slow. I had a bed frame, two side tables and a tall dresser. They ruined all the pieces along with dents in my wall coming down the stairs. It almost looks like they dropped the dresser in the street because thats how bad it was. I even had 90% of the boxes in the garage for them to load. If I had known my furniture was ruined I would have never given them $70 for lunch. When someone ruins every piece of furniture and never tells you, that says a lot about their character. Yes I complained to Aaron which he said fill out a form but its not that easy and he has not returned my call. Then I find out I was charged an extra $405.00 because the guys were super slow and went for lunch.Flex moving did reach out to me and we came to an agreement for the damaged furniture. In Stephanie and Leylla were very helpful in resolving this issue.
Flex Moving & Storage (Orlando)'s reply
Dear Customer,
We are saddened and concerned to learn about the negative experience you had with our moving team.
To ensure we can fully understand and address your concerns, please contact me directly at support@flex.storage or 8889903539 at your earliest convenience. We aim for a prompt resolution and will work diligently to address the issues you have raised.
Sincerely,
Flex Moving and Storage Team
Noah L.
May 30, 2025
From Google
Twishawn G and Domonique Brown Did an excellent job moving all my stuff and making sure everything was nice and secure with bubble wrap and tape! Will recommend and I will be unpacking everything tonight in my new home
Flex Moving & Storage (Orlando)'s reply
Hi Noah, Thank you so much for your 5-star review, Noah! We're thrilled to hear Twishawn G and Domonique Brown provided you with excellent service and ensured your belongings were safely secured. We appreciate your recommendation and hope your unpacking goes smoothly in your new home!
Sincerely,
Flex Moving and Storage
Alexandra A.
May 28, 2025
From Google
I booked with this company, but cancelled 15 minutes later after discovering their poor online reviews. Despite cancelling, I was still charged 2 business days later. I'd strongly advise against using them. Check their rating on the BBB website and other review platforms before making a decision.***Update: I've had a positive follow up with their customer service team. They've reached out, listened to my concerns, and recognized their mistake. It's clear they're making an effort to improve their customer relationships. Hopefully, this attention to customer feedback will lead to better service and fewer issues going forward.
Flex Moving & Storage (Orlando)'s reply
Hello Alexandra,
Thank you for bringing this matter to our attention and sharing your experience.. We sincerely apologize for any inconvenience this may have caused.
We take all customer feedback seriously and continuously strive to improve our services.
We would like to discuss this matter further, please contact us directly at support@flex.storage or 8889903539 ext.150.
Sincerely,
Flex Moving and Storage
Credentials
Background Check
Michael Cuculich