FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every project is different, so pricing depends on the size, condition, and type of item being cleaned. We provide transparent pricing with no hidden fees. Customers can send photos of the carpet, sofa, sectional, or mattress, and we will provide an accurate quote before scheduling the service.
- What is your typical process for working with a new customer?
Our process starts with a quick consultation and photos of the items to be cleaned. Once we review the condition and provide a quote, we schedule a convenient appointment time. During the service, we perform a professional inspection, pre-treatment, spot treatment when needed, and deep extraction cleaning to achieve the best possible results.
- What education and/or training do you have that relates to your work?
I have over two years of hands-on experience in carpet, upholstery, and mattress cleaning. During this time, I have worked with a variety of fabrics, carpets, stains, odors, and cleaning situations, gaining practical knowledge in pre-treatment, stain removal, odor control, and hot water extraction cleaning methods. I continuously stay up to date on industry best practices, cleaning products, and equipment to ensure safe, effective, and professional results for every customer.