FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Orlando Pro Sevices we are dedicated to providing our clients with exceptional service and transparent pricing. We have developed a comprehensive pricing policy that ensures fairness and clarity for both parties involved. By consenting to our services, you acknowledge that you have read and agree to the following pricing policy: Prices: Depending on the nature of the task, we offer two options for pricing: an hourly rate or a flat rate. Our standard hourly rate is $85 per person, ensuring a fair assessment of labor-intensive work. A minimum call-out fee of $160 ensures that each client request receives the necessary attention and covers initial costs. This policy enables transparent and fair pricing, considering both the time and effort invested by our skilled professionals in delivering reliable and high-quality services. Project Duration: If your project can be completed within a single day, we kindly request payment in full upon completion. This allows us to promptly deliver the final results to you. For projects that extend beyond one day, we want to make payment as convenient as possible. Instead of waiting until the end of the entire project, we offer proportional payments at the end of each day. This means that you will only be charged for the work completed up to that point. Material Costs: Should your project require the purchase of materials by our company, we want to ensure complete transparency. In such cases, we kindly request an advance payment from you, equivalent to the estimated cost of materials. This advance payment allows us to procure the necessary materials and ensure their availability for your project. Proportional Payment Calculation: For projects spanning multiple days, we calculate your payment at the end of each day based on the progress made. The payment is determined proportionally, taking into account the total agreed project price divided by the estimated duration in days. This way, you can see the value of the work completed and have peace of mind knowing that you only pay for the progress made. Final Payment: Upon successful completion of the project, we kindly request the final payment from you. This final payment includes any outstanding proportional amounts from previous days and the remaining balance. We understand the importance of timely payment and therefore request the final payment on the day the project is completed. This ensures a smooth conclusion to our collaboration. Payment Methods: To provide convenience, we offer multiple payment methods for your ease of use. We accept checks, cash credit cards, PayPal, Cash App, Venmo allowing our customers to choose the option that suits them best. However, we would like to note that for payments made by credit card, PayPal, Cash App, Venmo a convenience fee of 5% will be applied to cover the associated processing charges imposed by financial institutions. We understand the convenience that credit card payments offer, and this fee helps us manage the additional costs incurred. We accept other forms of payment as well, such as cash or check, without any additional fees. Our goal is to accommodate our customers' preferred payment methods while maintaining a fair and sustainable pricing structure. Transparent Documentation: We believe in transparency and will provide you with invoices and receipts for all payments made throughout the project. This documentation will clearly outline the project progress, costs incurred, and payment history. We want you to have full visibility into the financial aspects of our collaboration. Your Satisfaction Matters: Your satisfaction is our top priority. If you have any questions or concerns regarding our pricing policy or any other aspect of our service, please do not hesitate to reach out to our dedicated customer support team. We are here to address your inquiries and ensure a positive experience. At Orlando Pro Services we are committed to delivering high-quality results while maintaining a fair and client-oriented pricing approach. We value your trust in our services and look forward to collaborating with you on your upcoming projects.
- What is your typical process for working with a new customer?
As a handyman company, our typical process for working with a new customer involves the following steps: Initial Contact: The process begins when a new customer reaches out to us, either through a phone call, email, or by submitting a request through our website. We aim to respond promptly and gather basic information about their needs, including the type of services required and the timeframe. Consultation and Assessment: Once we have an understanding of the customer's needs, we schedule a consultation to assess the scope of the project. This can be done either in-person or remotely, depending on the customer's preference. During this consultation, we discuss their specific requirements in detail, inspect the areas that need work, and gather any necessary measurements or additional information. Proposal and Estimate: Based on the consultation and assessment, we prepare a detailed proposal and provide the customer with a cost estimate for the project. The proposal includes a breakdown of the services to be performed, the materials required, estimated timelines, and any terms or conditions. We ensure transparency in pricing and explain the reasoning behind the estimate. Review and Approval: The customer reviews the proposal and estimate, seeking clarifications or requesting modifications if needed. We encourage open communication and address any questions or concerns they may have. Once both parties are satisfied and in agreement, the customer approves the proposal and provides consent to proceed. Scheduling and Coordination: After the proposal is approved, we work with the customer to schedule the project. We determine the most suitable dates and times for the work to be carried out, taking into account both the customer's availability and our availability. Clear communication is maintained throughout this stage to ensure everyone is on the same page regarding the project timeline. Execution and Completion: On the scheduled dates, our team arrives at the customer's location fully equipped to perform the necessary handyman services. We ensure professionalism, attention to detail, and adherence to high-quality standards during the execution phase. Regular updates are provided to the customer to keep them informed of the progress. Final Walkthrough and Customer Satisfaction: Once the work is completed, we conduct a final walkthrough with the customer to ensure their satisfaction. Any necessary touch-ups or adjustments are addressed promptly. We prioritize customer feedback and take their input seriously to continuously improve our services. Invoicing and Follow-up: After the customer confirms their satisfaction with the project, we generate an invoice detailing the services provided and the agreed-upon pricing. The invoice is sent to the customer along with any necessary documentation. We also follow up with the customer to ensure their overall experience was positive and to address any future needs they may have. By following this typical process, we aim to establish a strong working relationship with our customers based on trust, clear communication, and exceptional service.