What should the customer know about your pricing (e.g., discounts, fees)?
Nothing is complicated for pricing it is all discussed over the phone before dispatching out.
What education and/or training do you have that relates to your work?
I always keep up with the latest standards in hardware and software and these changes occur very often !
How did you get started doing this type of work?
A long time ago my mother bought my family a computer back when Dial up was the only internet available really and my parents and various family members started buying me computer games which i started to play and I got hooked on online game play with really opened the door to learning computers with modifying game play and modifying software and hardware it really taught me more than I knew existed.
then one day the computer quit turning on ! with the help of a few phone calls to a few computer repair stores I self diagnosed the issue and replaced the part myself and on the first attempt I fixed my computer (and saved over 300$ on parts mark up and labor) ! I then realized how much I liked computers !
What types of customers have you worked with?
virus removal, software install, operating system re installations, upgrades, down grades, hardware diagnostic and repairs, build new computers, data transfer from old computers to new computers, data recovery of lost and deleted files or crashed system data recovery, screen replacements, hard drive replacements, power supply replacements + much more
Describe a recent project you are fond of. How long did it take?
I was very satisfied with my customer whom I built the embroidery computer for her husband needed a new computer so we just ordered and built him a nice office computer that will be reliable for 8-10 years easily and seamlessly transferred all of his files and set him up on Dual monitors.
It made me proud that not only was she still very happy with the computer I built they came back and got another machine !
What advice would you give a customer looking to hire a provider in your area of work?
I am not sure how to answer this exactly because there are alot of people providing services who are not actually informed or qualified to make the repairs you need but they will say things to confuse you and make them look informed and a good source of information to trust them, un fortunately these people are hard to spot without knowing what to ask and the correct answers, the best thing from there would get a second opinion by a professional if you have doubts.
What questions should customers think through before talking to professionals about their project?
I wish everyone could see from my point of view how much bad information many people provide when looking for advice and help and I wish people would find someone they trust and stick with them.