FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since our goal is to customize personalized travel experiences, we do not have standard pricing structures. Each itinerary can be customized to accommodate each of our clients. Some trips may also have waived service fees, depending on the itinerary! We work closely with our preferred partners to try getting the best pricing for our clients, typically matching or beating any published rates, or perhaps some additional amenities along the way!
- What is your typical process for working with a new customer?
At Goulds Travel, qualification is our primary objective with new clients. We want to make sure we know exactly what it is you're looking for so there are no surprises along the way. After qualifying you for your trip, we will create your personalized travel experience tailored to your individual preferences and vacation expectations.
- What education and/or training do you have that relates to your work?
At Goulds Travel, we encourage our agents to pursue education opportunities through several industry organizations. The owner of Goulds Travel, Steven Gould, has his Masters in Public Administration, a Bachelors and Associates in Hospitality Management, and certifications as a Certified Travel Consultant (CTC) and an Elite Cruise Counselor (ECC).