FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. We charge an $85 service call fee, which covers the cost of coming out to diagnose the issue. However, if you choose to move forward with the repair, that $85 is applied toward the total cost of the job. We also proudly offer a 10% discount for active-duty military members and veterans as a thank you for your service.
- What is your typical process for working with a new customer?
When working with a new customer, our goal is to make the process as smooth and efficient as possible. Once we're contacted, we begin by asking for the model number of the appliance and a brief description of the issue. This helps us better understand the problem and ensures we come fully prepared with the right tools and potential parts for your scheduled appointment. After gathering that information, we set up a convenient time for the service call. During the visit, we’ll diagnose the issue, explain the findings, and provide a clear estimate. If you choose to move forward with the repair, the $85 service call fee is applied toward the total cost. We’re committed to providing honest, reliable service from the very first
- What education and/or training do you have that relates to your work?
I have a solid background in mechanical and electronic repair, built over 10 years of active-duty service in the U.S. Navy as a Support Equipment Technician. During my time in the military, I gained extensive hands-on experience diagnosing and repairing hydraulic, diesel, and electronic systems—skills that directly apply to appliance repair work. I also completed the Armed Forces Aviation Support Equipment School, which provided advanced technical training in troubleshooting, maintenance, and repair of complex mechanical and electrical systems. This background has given me a strong foundation in precision, attention to detail, and a commitment to quality work.