I asked Dan to help my 87 year old Mom get over the hump of basic use of anew Windows 8 laptop. A little like teaching a teen to drive, I decided this was not a task best left to parent-child relations. In short, Dan "gets it." He listened to the situation first from me and then from his new clients, gracefully set up the technology and then worked on basic tasks to get her comfortable. A work in progress, but great results so far. Most importantly, my Mom is thrilled!