Introduction: I like to think that we go the extra mile for our clients. Give them more than they expect without nickel and dimeing them. Treat them like I would want to be treated. Customer service is very important to me, and I can't stress it enough to my employees and subs. Our reputation depends on this core value.
Problem solving. I've actually gone to bed thinking about a clients dilemma and woke up with the solution to that particular problem. Sounds crazy, but I've this done this on multiple occasions.