FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: We believe in transparency, and our pricing reflects that. You can expect clear and detailed estimates that outline the scope of work and associated costs. Customized Quotes: Every roofing project is unique, and our quotes are tailored to your specific needs. We take into account factors such as the size of the project, materials required, and any additional services. Referral Programs: Our referral program allows you to earn discounts or rewards when you refer our services to others. Ask us about the details, and we'll be happy to share how you can benefit. Financing Options: We understand that roofing projects can be a significant investment. To make it more manageable, we offer flexible financing options. Feel free to discuss this with our team. Fees: Our pricing includes all standard services outlined in the contract. Any additional work or changes to the scope of the project may incur extra fees, which will be communicated and agreed upon before proceeding. Quality Assurance: While we may not always be the cheapest option, we prioritize quality and durability. Our pricing reflects the use of high-quality materials and skilled workmanship, ensuring a roofing solution that stands the test of time.
- What is your typical process for working with a new customer?
Initial Contact: -The process often begins with the customer reaching out to your company via phone, email, or through your website. -A prompt and friendly response is crucial to express your interest in their roofing needs. Pre-assessment Discussion: -Schedule an initial conversation to discuss the customer's requirements, such as the type of roofing project, desired materials, and any specific concerns or preferences. On-site Inspection: -If feasible, arrange for an on-site inspection to assess the current roofing conditions. This allows for a more accurate estimate and understanding of the project scope. Estimate and Proposal: -Provide a detailed and transparent estimate outlining the scope of work, materials, labor costs, and any applicable taxes or fees. -Include information on the timeline for the project and any terms and conditions. Contract and Agreement: -Once the customer accepts the proposal, draft a formal contract that includes all the agreed-upon terms. This should cover scope, timeline, pricing, payment schedule, and any warranties. Permitting and Documentation: -Assist the customer in obtaining necessary permits if required for the project. Ensure all documentation, including contracts and permits, is completed accurately and in compliance with local regulations. Scheduling: -Coordinate a suitable schedule for the roofing project, taking into account the customer's preferences and any external factors, such as weather conditions. Execution of Work: -Begin the roofing project according to the agreed-upon schedule. -Keep the customer informed about the progress, addressing any unexpected issues promptly. Quality Check and Final Inspection: -Conduct a thorough quality check during and after the project to ensure that the work meets industry standards and the customer's expectations. Invoicing and Payment: -Issue the final invoice, specifying the completed work and any additional charges or adjustments. -Provide multiple payment options and ensure clarity on the payment process. Follow-up: -Follow up with the customer after the project completion to gather feedback and address any post-service concerns.
- What education and/or training do you have that relates to your work?
I hold a valid Certification as a Licensed Roofing Contractor, which reflects my specialized education and training in the field. Additionally, my dedicated crew possesses extensive expertise, with some members boasting over 25 years of hands-on experience in roofing work. This collective knowledge ensures that we bring a high level of skill and professionalism to every project we undertake.