FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on industry standards, using Xactimate software, the same estimating tool used by most insurance companies. Insurance Claims: If your loss is covered by insurance, we work directly with your adjuster to ensure a smooth process. Out-of-Pocket Projects: For customers without insurance, we offer competitive rates and can tailor solutions to fit your budget. No Hidden Fees: You’ll always know what you’re paying for before work begins.
- What is your typical process for working with a new customer?
1. Our approach is simple and customer-focused: 2. Emergency Response: We respond quickly, usually within an hour. 3. Assessment: We inspect the damage, take moisture readings, and explain the scope of work. 4. Estimate & Plan: We provide a clear, detailed estimate and answer all your questions. 5. Mitigation & Restoration: Our certified technicians perform the work using advanced drying and cleaning equipment. 6. Follow-Up: We monitor progress daily until your property is fully restored and you are 100% satisfied.
- What education and/or training do you have that relates to your work?
Our team is trained and certified by the IICRC (Institute of Inspection, Cleaning, and Restoration Certification). Our specialties include: 1. Water Damage Restoration (WRT) 2. Applied Microbial Remediation (AMRT) 3. Fire and Smoke Damage Restoration 4. Trauma and Biohazard Cleanup We follow leading cleaning standards and OSHA/EPA safety protocols.