FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Basic Pricing Structure Hourly Rate vs. Flat Fee: We usually offer two options: an hourly rate, which covers labor and truck usage for a set amount of time, or a flat fee for a more predictable total based on an estimated inventory and distance. Distance Fees: For long-distance moves, there may be mileage fees or additional charges based on the specific route and distance involved.
- What is your typical process for working with a new customer?
1. Initial Consultation and Needs Assessment Introductory Call or Meeting: This is the first conversation to understand the customer's needs, preferences, timeline, and any special requirements. This stage is about getting a full picture of the move, including the type of property, distance, and the volume of belongings. Inventory Assessment: We may ask the customer to provide an inventory of major items or offer to do an on-site visit (or virtual tour) to see the scope of the move. This helps us estimate labor, packing materials, and transportation needs. 2. Estimate and Quotation Customized Estimate: After understanding their needs, we provide a detailed estimate. This might include different packages (full-service, standard, DIY options) to suit their budget and preferences. Explanation of Services and Charges: We walk the customer through what’s included—like packing, transport, insurance options, and any specialty services for fragile or valuable items. 3. Planning and Scheduling Confirming the Moving Date: Once the customer decides, we schedule the move date and provide a checklist to help them prepare. We might also assist with recommendations for change-of-address services, utility transfers, and decluttering tips. Logistics and Route Planning: For longer moves, we plan the best routes and make arrangements for unloading permits, parking, and additional logistical needs. 4. Pre-Move Preparation Packing and Labeling: Depending on the service level chosen, we can assist with packing, labeling, and prepping items for a secure move. We typically bring our own materials (boxes, wraps, tapes) and can help with packing strategies for each room. Special Handling Arrangements: If there are antiques, large appliances, or fragile items, we discuss any unique handling required. 5. Moving Day Execution Team Arrival and Loading: Our team arrives at the scheduled time, with a walkthrough to review items to be moved and discuss any last-minute needs. Loading and Transport: With everything packed, we load items carefully, securing them for the journey to prevent shifting or damage. 6. Unloading and Settling In Unloading at New Location: Upon arrival, we unload and help place items in designated rooms based on the customer’s directions. Assembly and Set-Up: We can help with reassembly of furniture or other unpacking tasks to help get the customer settled in. 7. Follow-Up and Feedback Customer Check-In: A day or two after the move, we check in to make sure everything went well and address any questions. Feedback Collection: We appreciate feedback to improve our services and ask if there’s anything we could have done differently.