John was very responsive to my request to check into a mold situation at my mother's house. He was quick to prepare a proposal, and was excellent with communication and follow-up. His certification was effective in getting insurance coverage for the both the mold remediation and related damages since the kitchen was old and required repairs. John did an excellent job with the mold remediation (e.g., sealed off the area) and in working with my mother to make choices on kitchen cabinetry, etc. He sent in a contractor to do the kitchen finishing work, and my mom was very pleased with Lloyd too. The reconstruction took longer than anticipated, but that was due to uncontrollable issues. Overall, she is very pleased with the outcome.