FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Northern Palm Services, we believe in clear, fair pricing with no hidden fees. We provide free estimates, and pricing is based on the scope of work, materials needed, and time required. We proudly offer senior and military discounts as part of our commitment to supporting those who have served and caring for our elderly community. We also offer package deals for recurring services or bundled tasks. If a project requires a licensed contractor outside of our team, we’ll handle all the arrangements and provide upfront pricing from our trusted partners—so you don’t have to lift a finger or worry about surprise costs.
- What is your typical process for working with a new customer?
Working with Northern Palm Services is simple and stress-free: Initial Contact – You reach out to us via phone, text, or email. We'll ask a few questions to understand what you need. Free Estimate – We schedule a time to visit the property (if needed) and provide a no-obligation quote. Approval & Scheduling – Once you approve the estimate, we schedule the job at a time that works best for you. Service Completion – Our team shows up on time, gets the job done right, and treats your home like our own. Follow-Up – We check in after the job is done to make sure you’re satisfied and to answer any questions. Whether it’s a one-time fix or ongoing maintenance, we’re here to help every step of the way—with honesty, quality, and care.
- What education and/or training do you have that relates to your work?
At Northern Palm Services, our work is backed by real-world experience and a strong foundation in multiple trades. Casey, the owner, brings years of hands-on experience in both commercial and residential property maintenance and engineering. His background includes everything from routine repairs and system upkeep to complex problem-solving in high-traffic environments. Our team also stays current with OSHA safety standards and best practices in landscaping, janitorial services, pool care, pressure washing, moving, painting, and more. For specialized or licensed work, we partner with trusted professionals to ensure everything is done safely and up to code.