The summer of 2013, a few friends and I went on a vacation to California and used a car rental company. Upon the return of the car after our enjoyable week touring the state, I was accused of putting a chip in the windshield. Not only was this completely false, however the car was never checked by the company in a different city that lent us the vehicle, so there was no proof that my party had caused this vehicle damage. The staff that we returned the car to was extremely unprofessional and quite frankly, they were rude to loyal customers. After returning to New Jersey, I asked Colleen to help me write a letter to the owner of this company to explain our disgust with the way the situation was handled. Within a short time, Colleen had drafted up a letter that not only got our point across, but it had suggested that we should not have to pay anything additional as there was no evidence and they simply had no case against us. Colleenâs style of writing has a way of capturing the audience and pulling them in. Sheâs gentle with her words, however she has a way of getting messages across and persuading you see her side. Iâm convinced that Colleen would able to sell sand on a beach with the way she writes, and I will continue to use her skills anytime that I need something done professionally and accurately. In the end, the car rental company dropped all accusations again us, and apologized for the inconvenience that was caused. Given such a large company, it shows that her letter must have been powerful enough to reach their higher management, which is extremely impressive on Colleenâs behalf. She continues to amaze me with her talent and I highly recommend using her for any writing services that you may need, big or small.