FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clients who stay consistent with Seren Cleaning Services on a weekly plan receive one complimentary annual cleaning as our thank-you for their loyalty. 💎 We believe in fairness and transparency, that’s why we always schedule a quick video call to understand your home’s needs and offer a personalized, honest quote. Our goal is to combine a fair price with a high-end experience, where every detail reflects care, trust, and premium quality.
- What is your typical process for working with a new customer?
When a new client reaches out, we personally contact them to schedule a quick video call. This helps us understand their home, preferences, and cleaning goals so we can provide the most accurate and fair estimate. After the call, we send a detailed estimate and checklist outlining exactly what’s included, so clients know what they’re paying for and can feel confident about our work. Once the estimate is approved, we schedule the best date that fits both their availability and our team’s schedule. After the cleaning, we always follow up to ensure everything met expectations and to listen to their feedback. At Seren Cleaning Services, every detail matters, because your peace of mind is our priority. 🌸
- What education and/or training do you have that relates to your work?
Strong background in business management and customer experience. Specialized in creating tailored solutions and building efficient cleaning systems that truly meet each client’s needs. My focus is on combining organization, leadership, and attention to detail to deliver a premium cleaning experience every time. 💫