The Digital Detective

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About

We truly understand our clients and their needs. We work closely to make sure we provide the absolute best quality services and communication so you get exactly what you are looking for. We provide the following services: Business Tech Support Personal Tech Support Hardware Support Software Support Repairs & Upgrades Monitoring & Protection Plans We take pride in providing a wide variety of services at an affordable rate. Technology is our passion.

Overview

Hired 52 times

Background checked

3 employees

9 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Venmo.

Social media

Facebook, Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2019

2018

Services offered

Topic areas

Understanding pc

Understanding mac

Email

Creating website

Work location

My customers travel to me

I travel to my customers

Projects and media

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

51 reviews

5

96%

4

4%

3

0%

2

0%

1

0%

Read reviews that mention:

Barry And Beverly C.

Apr 20, 2018

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Hired on Thumbtack

Details: Understanding my PC • As recommended by teacher • 60 minutes • Monday • Tuesday • Wednesday • Thursday • Saturday • Friday • Late afternoon (3 - 6pm) • Early afternoon (noon - 3pm) • As recommended by teacher • Willing to work around teacher's schedule • Conducting initial research • The computer teacher travels to me

Computer Lessons

Martha M.

Apr 21, 2018

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Hired on Thumbtack

Cullen became an instant best friend...right on time...courteous... listened to my concerns..had solutions...left with my laptop as well as my external hard drive that houses 16,000+ pics...I wouldn't ever just send someone off with my valuables if I hadn't had an instant rapport that quickly knew showed his honesty and integrity... two very basic elements that are IMPORTANT in any relationship between a client and a professional and he definitely is a caring, trustworthy and smart as heck person. He has all the fixes underway and will arrive in a few days for the completion of my computer problems. I would add another 5 stars if there was room up in the rating section.

Details: Mac (Apple) • Laptop • Slow computer performance • The computer technician travels to me • I travel to the computer technician

Computer Repair

Steve L.

Jan 22, 2020

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Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Daryl G.

Jan 1, 2018

•

Hired on Thumbtack

Details: Personal (Home) • Need recommendations from the technician

Router Setup and Installation Services

Denis L.

Feb 24, 2020

Timely, quality service at a reasonable price - A short power outage sent my computer six years into the past. Cullen came to my apartment and quickly understood what needed to be done. He took my computer with him to run some powerful diagnostics. He brought the computer back to the future and, as a bonus, cleaned out two viruses. The computer was delivered to me the next morning and the repair cost was unexpectedly low. Cullen, a very personable young man, really is the Digital Detective.

Credentials

Background Check

Cheyenne Williams

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We believe every case is different and provide the best quotes possible with the highest quality services.
What is your typical process for working with a new customer?
We like to make it as easy and straight forward as possible. We provide service tickets and project timelines.
What education and/or training do you have that relates to your work?
Over 10 years experience, Microsoft and Apple training, ongoing education in relevant field

The Digital Detective

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