- What should the customer know about your pricing (e.g., discounts, fees)?
For residential properties (houses), prices typically start at $30, per room, and will increase with room size. If a room has furniture, that cannot be moved, prices will be adjusted, to reflect the area being cleaned (bedroom walkways/high traffic lanes). For apartments, prices vary dependent of square footage and area, to be cleaned. Apartment/Townhome prices can range from $30 - $120. Furniture prices are $75 sofa sectional, $50 3-cushion sofa/couch, $40 love seat, $35 lounge chair, $25 recliners, $10 ottomans. Commercial carpet cleaning prices can range from 15 cents to 27 cents, per square foot, depending on how soiled carpet is.
- What is your typical process for working with a new customer?
I introduce myself and the CitruSolution product. I try to find out the customer's individual cleaning needs and provide a detailed synopsis, of what will be required to do the job. Also, I try to educate the customers on their carpet type or furniture upholstery fabric, the nature of their stains, and what to realistically expect, upon completion.
- What education and/or training do you have that relates to your work?
I was employed, as the Lead Technician, with CitruSolution Carpet & Upholstery Cleaning of Statesboro, for 2-1/2 years, prior to purchasing my own franchise. During my tenure, CitruSolution was voted "Best in the Boro'", 3 years in a row. In our assigned territory, CitruSolution was voted best, beating out all other known, reputable carpet cleaning companies. I have experience cleaning various carpet types, in all types of commercial and residential buildings. With the exception of a crime scene, I have scene it all.