FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cronos Cleaning Services, our prices are determined based on various factors, including the size of the area to be cleaned, service frequency, and the complexity of required tasks. We offer customized quotes to ensure each client receives the best value for their specific needs. Additionally, we provide special discounts for long-term contracts and for clients requesting multiple services. There are no hidden fees; all costs are clearly outlined in our quotes. We aim to ensure our clients know exactly what they are paying for and what services they are receiving.
- What is your typical process for working with a new customer?
Our typical process for working with a new client is straightforward and designed to ensure satisfaction from day one: 1. Initial Consultation: We start with an initial consultation, whether by phone, email, or in person, to understand the client's needs and expectations. 2. Site Evaluation: We conduct a site visit to assess the space requiring our services and determine the scope of work. 3. Customized Quote: Based on the evaluation, we provide a detailed, customized quote that includes all proposed services and costs. 4. Agreement and Scheduling: Once the client accepts the quote, we establish an agreement and schedule cleaning services at their convenience. 5. Service Implementation: Our team of professionals begins work according to the established schedule, ensuring efficient and high-quality cleaning. 6. Review and Adjustments: After the initial session, we review the work performed with the client to ensure everything meets their satisfaction. We make any necessary adjustments to perfect the service. 7. Ongoing Maintenance: For clients with long-term contracts, we maintain regular communication and conduct periodic reviews to ensure the service continues to meet expectations. This process allows us to offer personalized service tailored to the specific needs of each client, ensuring their complete satisfaction.
- What education and/or training do you have that relates to your work?
- "At Cronos Cleaning Services, we take pride in having a highly trained and experienced team in the commercial cleaning sector. Our education and training include: 1. Professional Cleaning Training: All our employees have completed professional training programs covering advanced techniques, use of cleaning equipment and products, and best safety practices. 2. Chemical Handling Certifications: Our staff is certified in safe chemical handling, ensuring all substances used are applied safely and effectively. 3. Sustainability and Eco-Friendly Practices: As part of our commitment to the environment, our team receives ongoing training in sustainable cleaning practices and the use of eco-friendly products. 4. Customer Service Training: In addition to technical skills, our staff is trained in customer service to ensure clear and effective communication and to address any client concerns or needs. 5. Field Experience: Many of our employees bring years of experience in the commercial cleaning industry, allowing them to handle a wide variety of situations and environments efficiently and professionally. This combination of education and training enables us to deliver high-quality, safe, and effective cleaning services, meeting and exceeding our clients' expectations.