FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We’re upfront and transparent with our pricing. One-time cleans are priced based on size and scope, while recurring clients (bi-weekly, tri-weekly, monthly) receive discounted rates. Add-ons like fridge, oven, windows, or carpet cleanings are available at affordable prices. There are no hidden fees just simple, clear pricing so you always know what to expect.
- What is your typical process for working with a new customer?
We begin by learning your priorities. Whether you need a deep clean before guests arrive or recurring service to keep your home in order, we’ll recommend the best fit and provide an upfront estimate. On the day of service, you’ll receive reminders and updates when the cleaner is on the way. After completion, we check in to ensure everything met your expectations. If adjustments are ever needed, we address them promptly and professionally.
- What education and/or training do you have that relates to your work?
With over a decade managing and training staff in the hospitality industry and 8+ years in customer service, we’ve built a foundation of professionalism, reliability, and high attention to detail. We combined that experience with hands-on cleaning expertise to create a service where quality, ethics, and customer satisfaction come first.