FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Southern Roots Lawn and Landscape LLC, we believe in clear, fair, and competitive pricing. Here’s what you should know: Transparent Estimates: Every job starts with a free, no-obligation estimate. You'll know exactly what you're paying for—no surprise fees. Custom Packages: We offer flexible service packages tailored to your property size and maintenance needs, including Basic, Standard, and Premium options. Level Billing Available: To help you budget with ease, we offer level monthly billing options—so you pay the same amount each month, regardless of seasonal fluctuations. Discounts: We proudly offer discounts for: Seniors Military and first responders Prepaid seasonal services Referrals—earn credit for sending new clients our way! No Hidden Fees: We never charge for basic cleanup, hauling away lawn clippings, or standard service callouts. Any specialty work or add-ons will always be discussed upfront. Convenient Payments: We accept all major payment methods, and recurring billing is available for regular services. We’re committed to delivering value and results. If you ever have a question about pricing, just ask—we’re here to help.
- What is your typical process for working with a new customer?
At Southern Roots Lawn and Landscape LLC, we make it easy for new customers to get started. Here’s what you can expect: Initial Contact & Inquiry Reach out by phone, email, or through our website. We’ll gather basic details about your property, needs, and preferences. Service Selection & Scheduling Based on the information you provide, we’ll recommend a one-time service or seasonal package that fits your needs and budget. Once you’re ready, we’ll schedule your first service. Welcome & Onboarding You’ll receive a welcome packet with service details, contact info, billing options, and helpful tips. We’ll also confirm how you prefer to receive updates—text, email, or phone. Service Begins Our professional team shows up on time and performs services with care and attention to detail. You’ll be notified when the job is complete, with before-and-after photos available for certain services. Follow-Up & Ongoing Support We check in to ensure you’re satisfied and provide recommendations for seasonal maintenance. We also offer easy rebooking, package upgrades, and referral incentives.
- What education and/or training do you have that relates to your work?
At Southern Roots Lawn and Landscape LLC, our expertise is built on a strong foundation of hands-on experience, industry training, and a commitment to continued learning. Our team has completed professional training in: Lawn care and turf management, including mowing techniques, fertilization schedules, and weed control strategies Landscape maintenance and design, with a focus on Florida-friendly plants and sustainable practices Equipment handling and safety, ensuring we operate efficiently and safely on every job site In addition, our knowledge comes from years of working directly in the field—understanding the soil, climate, and seasonal demands specific to the Tampa Bay area. We continually stay updated on industry trends, tools, and techniques to ensure our customers receive the highest-quality service. Whether it’s routine maintenance or a full landscape refresh, we bring professional-grade skill and local insight to every job.