FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing is transparent, fair, and based on the specific details of each move. I typically factor in things like the size of the move, the distance between locations, the number of movers needed, and any additional services such as packing, heavy item handling, or special equipment. I always provide a clear up front rates, with no hidden fees. My goal is to offer quality service at a competitive rate, and to make sure customers feel confident in what they’re paying for.
- What is your typical process for working with a new customer?
When working with a new customer, my typical process starts with a clear conversation to understand their needs—things like the size of the move, the distance, any special items, and their preferred timeline. From there, I provide a detailed estimate and explain what’s included in the service. I make sure to answer all their questions and set expectations up front. Once everything is confirmed, I help plan the move step by step—from packing and loading to transportation and unloading. On moving day, I stay in close communication to ensure everything goes smoothly and according to plan. My goal is always to make the process as stress-free and efficient as possible for the customer.
- What education and/or training do you have that relates to your work?
I’ve gained extensive hands-on training through real-world experience. Over the years, I’ve learned proper lifting techniques, packing methods for fragile and high-value items, and how to safely operate moving equipment like dollies, lift gates, and trucks. I’ve also completed safety training related to injury prevention and cargo handling. Most importantly, I’ve developed strong problem-solving and customer service skills that are essential in this industry. Experience really is the best teacher when it comes to moving.