FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, no-surprise pricing with our free estimates. No hidden fees; we include cleanup and permits. Military/veteran discounts available, plus financing through Regions Bank. Watch out for bad contractors who lowball quotes then add "extras"—always get itemized bids in writing to avoid bait-and-switch tactics. And beware of contractors that give you an extremely high price but a deal if you ‘sign now'.
- What is your typical process for working with a new customer?
We start with a free video or on-site inspection, discuss needs/budget, provide a detailed quote on the spot, and schedule work (often 1-day installs). We handle it all, deliver premium Owens Corning materials, complete the job, and end with a walkthrough/cleanup. Watch out for contractors that do not inspect the roof or attic. They might miss issues like hidden damage, leading to costly surprises later.
- What education and/or training do you have that relates to your work?
Our team holds Owens Corning Platinum Preferred Contractor certification (top 1% nationwide), requiring rigorous training in installation, safety, and materials. We also maintain state licenses, insurance, and ongoing OSHA-compliant safety education. Watch out for untrained "handymen”. They often lack certifications, risking improper installs that void warranties or cause leaks. And they're always taking shortcuts.