FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard price to come out and give a quote for new doors and openers is 35 dollars( to cover gas and expenses.) If any of the work is performed by us, the 35 dollars is deducted from the total cost. Our standard price for the service call and 12 point inspection is 65 dollars. It includes an inspection of your springs, torsion tube, cables, cable drums, center and end bearings, rollers, all screws for tightness, all hinges and door fixtures, and tracks. Then we inspect your electric opener; safety test, chain, up and down limits, etc. Finally, we lubricate all your door's lubrication points. The whole process takes about 30 mins. If repairs are needed, the 65 dollar service call will be included as part of the full purchase price( so if you let us fix your door, you get a free service call).
- What is your typical process for working with a new customer?
We always perform a twelve point inspection which includes the complete door and attached electric opener. After that, we notify the costomer of the results of the inspection and recommend a plan of action. We can usually do the work right then if we dont have to order any parts and payment is received after all work is complete.
- What education and/or training do you have that relates to your work?
Our technicians are trained through on the job training with a senior technician, professionalism, and customer satisfaction are main priorities.