FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are in the business to help our customers get a proper diagnosis of their unit. Most companies just swap out parts without properly diagnosing the issue costing the customer time and money . Proper Diagnosis of the unit saves time and money not only for our customers, for us as well. We are also in business to educate our customers . We normally charge a service call charge minimum of $50 to get a proper diagnosis of the customer's appliance issues which will be discounted in the labor and parts of repair. However for simple problems we usually give our customers a discount and educate them properly to avoid issues in the future. Service of others is our business !!. We also encourage repeat business for other appliances that our customers have and that our beautiful, wonderful customers refer us to their families and friends!! Give us a shot and you'll be happy you did!!
- What is your typical process for working with a new customer?
We usually start by contacting the customer to understand what the issue is with their unit. We listen to our customers and set up a time frame to come out and diagnose the unit.
- What education and/or training do you have that relates to your work?
GE,Wolf,Thermador,Viking, Subzero ,Whirlpool,Fisher&Paykel,Bosch, Frigidaire, Kenmore, Maytag,and Samsung training courses