It’s free with no obligation to hire
Hired 14 times
5 years in business
(Eastern Time Zone)
Mon - Sat
9:00 a.m. to 7:00 p.m.
Credit card, Cash, Square
Photos and Videos
37 photos and 1 video
By my own admission, I am rather picky and meticulous, so hiring anyone for a home improvement project is a bit stressful. But, after seven years it was time to get rid of some of the "builder special" carpet and tile in our home and replace it with hardwood. After spending several months (that's right, months) looking at options, reading reviews, and meeting with providers, I finally settled on Floor Coverings International. I couldn't be happier with the decision. Kent was very helpful and patient as my wife and I looked through the many wood options available, providing us sample after sample until we found just the right product. He offered several great ideas and some excellent advice - both in terms of looks and functionality - that really worked out well. His price was very competitive: not the cheapest, but considering the quality of product and workmanship it was by far the best value. Once we made the decision on what we wanted, the installation process got underway quickly. The first day was dedicated to tearing out the old carpet and tile and preparing the concrete floors. The workers were excellent about containing the mess - tearing up tile is hard, dusty work - and did the job quickly and professionally. The hardwood installer was second-to-none. A true craftsman that took pride in his work. The job wasn't rushed, and attention was paid to the details. Several times during the installation, he would point out something he had done (a tricky cut or difficult transition) and say "see how I did that there...doesn't it look great?" He was right, it did! Just as importantly, it was a pleasure to have him in our home. After just a few days, when the job was done, our kids were actually sad to see him go! To top it all off, both Kent and the installer independently made it a point to stop by a couple days after the job was completed to check and make sure we didn't have any issues or concerns, and to answer questions. It was great to work with a company that takes pride in their work and treats their customers so well. The end product not only meets our expectations, but exceeds them. It is the best looking hardwood floor I've seen in any home. My wife and I have both commented several times that we regret waiting so long to do it! This experience was so positive, we're already thinking about what to do with the floors in other parts of our home. I wouldn't hesitate to recommend these guys to friends and family.Dec 3, 2015
Job is well done. Kent is a honest business man and we will definitely rehire him for the next project. Excellent product and crew.Jul 4, 2016VerifiedFloor Coverings International, Winter Garden's reply
Thank you so much for your business!
Floor Installation or Replacement
Top quality products... skilled and trustworthy installer ..owners made the entire process easy and enjoyable. Highly recommendJun 1, 2016Verified
Professional. Installation went well. Finished job in 3 days.Apr 20, 2016Verified
Floor Installation or Replacement
The job has not yet been completed but the purchase and sales process were enjoyable.Jul 8, 2016VerifiedFloor Coverings International, Winter Garden's reply
Thank you Ruth!
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?We come to the customer location with a mobile showroom filled with over 3,000 samples of all types of flooring including hardwood, tile, luxury vinyl and laminate. Our on-site design consultation is complimentary. While there, we measure and assess the scope of the project, show samples of products the customer is interested in and give a quote that includes everything needed to finish the job -- no hidden costs! We manage the project from start to finish to ensure the job is done right and to the customer satisfaction.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.