FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Summary: Rates: We charge for job not for hour. Package deals available. Discounts: 10% off for first-time customers, 15% off for referrals. Additional Fees: Travel charges beyond 15 miles; extra for special requests. Payment: Cash, Venmo, aZelle and digital payments accepted. Due upon service completion. Cancellation: 24-hour notice required; late cancellations incur a fee. Guarantee: Satisfaction guaranteed or refund within 24 hours.
- What is your typical process for working with a new customer?
Here’s a brief summary of the typical process for working with a new customer: Typical Process: Initial Contact: Customer inquires and provides details about their needs. Quote: Discuss service requirements and provide an estimate. Scheduling: Set up and confirm the cleaning appointment. Service: Perform the cleaning as agreed upon. Post-Service: Check customer satisfaction and gather feedback. Payment: Process payment and provide a receipt. Follow-Up: Ensure ongoing satisfaction and discuss future needs.