You're in great hands with Benjamin Franklin Plumbing of Alpharetta. We’re a locally owned, licensed, and fully insured company with a 100% satisfaction guarantee. All of our plumbers are background checked, drug tested, and trained to provide upfront pricing before any work begins — no surprises, ever. We have 650+ 5 Star Google Reviews.
We take pride in doing things the right way, and we back it all with a solid warranty. Our customers choose us because we show up on time, treat your home with care, and stand behind our work.
We typically like to visit your home so we can fully diagnose the issue and identify any root causes. Every plumbing system is unique, and we’ve found that an on-site evaluation is the best way to provide an accurate and fair price. It also helps us make sure we don’t overlook any details that could affect the cost or quality of the repair.
Overview
Current Top Pro
Hired 282 times
Background checked
License verified
5 employees
5 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
Credentials
License verified
Plumber – Master – Unrestricted
License state: GA
Background checked
Passed by Austin Butchart on Sep 13, 2022.
Services offered
Project type
Supply new gas lines to home (from street)
Supply new gas lines to appliances (within home)
Supply new gas lines to appliances (outdoors)
Replace old gas lines
Pipe material
Copper
Iron
Steel
PVC or CPVC
Appliances to hook-up
Stove or oven
Outdoor BBQ or grill
Water heater or boiler
Fireplace
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
167 reviews
5
93%
4
3%
3
1%
2
1%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jeff S.
Mar 12, 2025
•
Hired on Thumbtack
Gene provided first class service at a very reasonable cost. He took the time to diagnosis the problem and completely fixed the issue. I highly recommend.
Details: No, repair is not urgent • Clogging • House
Benjamin Franklin Plumbing's reply
Thank you Jeff!
Plumbing Drain Repair
Kashish K.
1 month ago
•
From Google
Would highly recommend the company for a thorough and a detailed service. Ryan came and discussed all the options available, was respectful for my choice selection and then suggested more options when things didnt work. He was honest, and communicated well and didnt charge anything more than what was needed - really appreciated the integrity and looking out for the customer.
Nikhil M.
Aug 6, 2026
•
From Google
Quick in and out. Confident and knowledgeable investigation within few minutes. Problem identified. And solution recommended. Very good job.
Benjamin Franklin Plumbing's reply
Thank you, Nikhil! We're happy to hear we were able to get in, pinpoint the problem quickly, and get you a clear recommendation — efficient, knowledgeable service is exactly what we aim for. We appreciate your business and are here whenever you need us!
Kim P.
Aug 6, 2026
•
From Google
Ryan did a GREAT job for me! He spent a lot of time explaining what needed to be done. Then he came back when he said he would to do the job. I recommend him highly. He is a very nice guy and it was a pleasure to have him in my home. As I have future plumbing needs, Ryan is the guy that I want to help me!
Benjamin Franklin Plumbing's reply
Thank you, Kim! We're happy to hear Ryan took the time to walk you through everything and followed through exactly when he said he would — that kind of reliability is what we're all about. We're glad he made the whole experience a pleasant one, and we'll be sure he knows he's got a loyal customer in you. We appreciate the high recommendation and are here whenever you need us!
Michael M.
Jul 30, 2026
•
From Google
Ive used Benjamin Franklin plumbing several times now and have had great experiences each time. They are professional and dont try to sell you anything. Ryan figured out my issue in 15 minutes, offered a great solution and was on his way. They are great to work with.
Benjamin Franklin Plumbing's reply
Thank you, Michael! It means a lot to have your trust across several visits now. We're happy to hear Ryan pinpointed the issue quickly and got you a solution without any pressure — no-nonsense, honest service is exactly what we stand for. We appreciate your continued business and are here whenever you need us!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We are a locally owned and operated company, but also part of a nationwide network. The owner has lived here since 2001. We are licensed, insured and committed to providing a high a level of service. We focus on making the correct repair the first time, and we warranty all of our work.
Thumbtack does charge our company to match with customers so we always appreciate the opportunity to provide an estimate on any needed repairs!
We have found that the best way to provide an accurate and fair price is to see the issue in person. Every home and plumbing system in unique, and an on-site evaluation allows us to ensure we don't overlook any details that couple impact the cost or quality of the repair.
What is your typical process for working with a new customer?
We will get you on our schedule ASAP! Our plumbers will perform a full diagnosis and can also do a full home inspection just to make sure there is nothing else you need to be aware of.
What education and/or training do you have that relates to your work?
Our team has decades of experience ranging from small residential to large commercial jobs. We are certified by Navien and Rinnai for tankless water heaters!
