Happy Tails Pet Sitting, LLC
About this pro
Our pet needs were not important to both Elizabeth or her Agent who called back today; the two phone calls I shared with them was confusing, missing any interest in my pets, and minimal help. But I kept trying. Elizabeth probably said 6 words to me the entire conversation...It felt weird to have so little interaction. I tried to explain to her our needs with the dogs, and gave a ball park schedule for the dogs/cats. I was very clear with each of them what our pets needed and how flexible we could be. But seriously, after 2 phone chats I am still not sure what I would receive for any of their services, except the prices. I was very willing to pay their prices and I've been to the website to read all of the service descriptions, but what I was missing was the human connection. I felt as if I was talking to a call center. Why can't our needs for a pet sitter fit our pets without pricing every little service? I appreciate a business where they listen, they fit their prices to help fit out needs for our pets. I received just the opposite...prices and very little personal service or concern for our pet's needs. I am not asking to gauge the company prices but I do expect to receive some customer service for those prices.Oct 13, 2016VerifiedElizabeth N.'s reply
Hi Denise, I am so sorry if there was any confusion in the way that we answered your questions when you called for information. We understand that entrusting your pets and your home to someone is a huge decision and because of that we always try to provide as much information as possible to potential clients when they call. You spoke to myself and the owner, and we both have our own special needs pets with health issues - so we know how important it is to know they will receive the best of care whenever we can't be with them. We are a small woman-owned business, not a corporation, so each client is very important to us and we regret that you feel you were just a number. I wish you the best of luck in your search for a pet sitter and we're very sorry we weren't able to do more than just speak to you over the phone, your pets sounded wonderful and very much loved, and we would have enjoyed meeting them and you. Thank you, Elizabeth
If you have stay at home cats you need these people.May 25, 2016Verified
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- What is your typical process for working with a new customer?We speak to a new client on the phone to assess their needs and location. We have the client register online with us to provide their pets' specific care instructions and schedule. We arrange a Meet and Greet to meet the family and pets and to get keys and more detailed information. From there we visit their home as scheduled to provide their pets with the love and care they need whenever the client can't be home themselves.
- How did you get started doing this type of work?I have a dog with "Special Needs." We turned our lives around to help her get through tough times, and finding someone to take care of her when we couldn't be there was always a challenge. We started this business to offer others the services we knew we needed ourselves.
- What types of customers have you worked with?Clients come with a variety of needs, but we've found most people fit into one of these categories and we will specialize our visits to the unique care requirements of each furry family member. Mid-day Dog Walking - while clients are at work and the doggies need a potty break. Pet Sitting - when clients are out of town and need daily visits for dogs, cats, and pets of all kinds.