FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: All pricing is clearly outlined upfront—no hidden fees or surprise charges. Custom Quotes Available: Pricing may vary depending on the scope of the project or service. We offer personalized quotes tailored to your specific needs. Discounts: We offer discounts for: Repeat clients Bulk orders or multi-service packages Nonprofits or community projects (case-by-case basis) Deposit & Payment Terms: A deposit may be required to begin work, with the balance due upon completion. Flexible payment plans are available for larger projects. Revisions/Extra Work: Initial pricing includes a set number of revisions. Additional changes may incur extra fees, which will be communicated beforehand. Cancellation Policy: Cancellations may be subject to a fee if work has already begun.
- What is your typical process for working with a new customer?
Initial Contact: We start with a conversation to understand your needs, goals, and expectations. Consultation/Quote: We provide a custom quote or proposal based on your requirements. Agreement & Deposit: Once we agree on scope and pricing, we finalize details and a deposit (if applicable) is collected. Project Kickoff: Work begins, with regular updates or check-ins depending on the project type. Review & Revisions: You’ll have a chance to review the work and request any agreed-upon revisions. Final Delivery & Payment: Once approved, We deliver the final product and collect the remaining balance. Follow-up: We check in post-project to ensure satisfaction and discuss potential future needs.
- What education and/or training do you have that relates to your work?
Master Plumber Licensed & Insured