What should the customer know about your pricing (e.g., discounts, fees)?
I have a standard pricing system used for both government and corporate training. Individuals prices are standard.
What is your typical process for working with a new customer?
#1 Find out what their needs are. #2 Find out what their concerns are.
What education and/or training do you have that relates to your work?
Bachelors in Information Technology and Information Systems
and Microsoft Certified Instructor
How did you get started doing this type of work?
Started winning awards for my training. The writing was on the wall. Time for me to help more people. I've taught well over 38,000 people thus far.
What types of customers have you worked with?
FBI, DEA, Board of Regents, Bureau of Investigations - Georgia, Print Pak, Georgia State University. Raising the Bar - Corporate Consultant agency, people laid off from work, employees from various organizations, Georgia Power Company and Chattahoochee Technical College.
Describe a recent project you are fond of. How long did it take?
Recently, trained an entire department how to create beautiful and professional On Line Forms using Adobe products. It took 5-days to train the entire department. They hated their standard print out form. Since taken my class they now created from scratch several brand new online forms and they are exceedingly delighted!
What advice would you give a customer looking to hire a provider in your area of work?
Go for quality. Your time is valuable.
What questions should customers think through before talking to professionals about their project?
I've taught heavy hitters like FBI, DEA, Army National Guards, Corporate clients, everyday people trying to make sense of all those changes in software programs.