FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and competitive. Our electricians are board certified and the results stemming from all past electrical projects working with McDonalds and Walgreens through ICON have never been challenged for correctness or implementation error. Highest quality, unmatched professional execution at a fair and acceptable rate.
- What is your typical process for working with a new customer?
Receipt of invitation to bid or quote; Fully understand the request and scope of the deliverable; Conduct a site survey (In most cases) for small business or corporate projects; Communicate the results and explain in detail what the project requirements will be necessary; Submit quote for T&M (Time and Materials); Receive appropriate signal from client (letter of acceptance); Schedule the implementation date/time with the client; Assign experienced team member as project engineering lead and hand off project work book; Fulfill the request and clean up work areas as though we were never on premise; Receive sign off form client, prepare and forward invoice and afterwards submit a 5 question survey for internal lessons learned discussion.
- What education and/or training do you have that relates to your work?
Degree level education in field; Certified in diverse technologies hardware and software implementation along with all aspects pertaining to electrical wiring, components, etc. *Electrical - More than 50 years experience *IT and HIT - More than 15 years experience