FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward - no hidden fees, no surprises. Quotes include labor and basic diagnostic time. I don’t upsell unnecessary parts, and I’m happy to install parts the customer provides. I also offer discounts for repeat customers and multi-car households.
- What is your typical process for working with a new customer?
I start by listening carefully to the problem. Then I ask a few key questions to understand the symptoms before I arrive. Once on-site, I run a full inspection, explain the issue in simple terms, and give a clear price before any work begins. After repairs, I test everything with the customer and make sure they’re completely satisfied before I leave.
- How did you get started doing this type of work?
I’ve been fixing cars since I was a teenager - first in my family garage, later in professional shops. Over 20 years ago, I turned my passion into a full-time career, working both in the U.S. and overseas. I saw how stressful car repairs can be, so I decided to create a mobile service that brings honest, skilled work directly to the customer.