FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Wrench, transparency isn’t an add-on—it’s built in. From your two-minute quote to the final invoice, you’ll always know exactly what you’re paying—and why. Here’s how our pricing works: All-Inclusive, Upfront Quotes Your quote covers labor, travel, trip fees, shop supplies, diagnostics, environmental/disposal fees, taxes, and government surcharges—so there are no surprise add-ons. No Hidden Fees, Ever What you see in your quote is exactly what you pay. Period. Flat-Rate, Shop-Level Pricing We match the rates of your local repair shop—and we’re often cheaper than dealerships—so you never pay a premium for mobile convenience. Transparent Parts Pricing Any parts needed are clearly itemized in your estimate. You review and approve before we begin. Diagnostic Fee Rebate We’ll deduct $50 from your follow-up repair when you proceed after our initial diagnostic. Flexible Payments with Afterpay Split your bill into interest-free installments at no extra cost, or pay in full at service—your choice. This straightforward approach lets you compare us head-to-head with any shop or dealer, then book with confidence, knowing you’re getting the best deal backed by our industry-leading 12-month/12,000-mile warranty.
- What is your typical process for working with a new customer?
Quote Request & Rapid Response You tap “Request a Quote” and tell us a bit about your vehicle and issue. Within two minutes, we text you to confirm details and work together—via text or call—to finalize your fully itemized, all-in-one estimate. Easy Scheduling Choose the time and place that fit your day—home, office, or wherever your car is parked. We send a confirmation with your tech’s arrival window and appointment details. Pre-Visit Check-In On the day of service, you get a reminder plus real-time tracking of your technician’s route. We reconfirm the scope so you know exactly what to expect. On-Site Arrival & Inspection Your mechanic arrives in a branded, fully equipped vehicle. They perform diagnostics (fee included) and answer any questions. Final Approval & Repair We share findings and final costs for your approval, then, we work using quality parts and factory-grade tools. Quality Check & Walk-Through After the repair, your tech reviews the work, shows you replaced parts if you’d like, and ensures you’re 100% satisfied before you sign off. Warranty & Follow-Up Every job is backed by our 12-month/12,000-mile nationwide warranty. We follow up to confirm everything’s running smoothly and to collect your feedback. Hassle-Free Rebooking Need us again? Just click “Rebook” in your confirmation email and we’ll schedule you—same tech if you prefer. This streamlined, transparent process ensures you get accurate pricing, convenient scheduling, expert service, and total peace of mind—every time
- What education and/or training do you have that relates to your work?
Our technicians arrive fully prepared, having completed a rigorous, multi-stage training regimen: Wrench Certified Mobile Mechanic Program 40+ hours of hands-on onboarding covering mobile-service logistics, diagnostics, repair procedures, and safety protocols In-depth instruction on our proprietary workflow tools and customer-care standards Wrench University: Ongoing Education Continuous e-learning platform keeps every mechanic up to date on the latest vehicle technologies and service best practices Interactive modules and real-time technical bulletins ensure consistent, premium customer experiences Real-World Experience & Professional Standards All techs bring an average of 5+ years in professional automotive repair before joining Wrench Fully background-checked, insured, and bound by our 100% satisfaction guarantee This blend of structured onboarding, continuous learning, and seasoned expertise means every Wrench mechanic delivers safe, reliable, shop-quality service—right at your doorstep.