FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
**Half-and-Half Flat Rate Cleaning Pricing: Explained** Half-and-half flat rate pricing is a hybrid approach used by cleaning service providers to offer both flexibility and transparency in their pricing structure. It blends elements of flat rate pricing with a customizable component based on specific client needs or service complexity. ### What Is Half-and-Half Flat Rate Cleaning Pricing? This model divides the total cleaning fee into two parts: 1. **Flat Rate Portion:** A set price is charged for the basic or standard scope of cleaning (e.g., general cleaning of bedrooms, bathrooms, kitchen, and living areas). This rate is consistent across similar-sized homes or spaces and covers common tasks like dusting, vacuuming, mopping, and surface cleaning. 2. **Variable/Customizable Portion:** Additional charges are applied for services outside the standard scope or for homes with unique needs. These might include deep cleaning, move-in/move-out services, heavy-duty jobs, window washing, or extra rooms not included in the standard package. This portion may be based on time, the level of difficulty, or specific add-ons requested by the client. ### Example Breakdown: * **Flat rate:** \$120 for a 2-bedroom, 1-bathroom apartment (standard clean) * **Additional services:** * Deep cleaning: +\$40 * Inside oven: +\$15 * Pet hair removal: +\$20 * **Total price:** \$195 ### Benefits: * **Transparency:** Clients know upfront what the base cost is. * **Flexibility:** Allows customization without overcharging for homes that don’t need extra work. * **Efficiency:** Makes quoting easier while accommodating diverse cleaning needs. ### Ideal For: * Clients who want clear expectations on basic pricing but may need extras. * Cleaning companies that want a structured yet adaptable pricing model. This pricing strategy strikes a balance between simplicity and customization—great for both customers and service providers looking to avoid surprises or inflexible one-size-fits-all rates.
- What is your typical process for working with a new customer?
## **Half and Half LLC: Our Process for New Customers** At Half and Half LLC, we believe in clarity, consistency, and a customized approach to every clean. Here's what you can expect when you work with us for the first time: ### 1. **Initial Contact** You reach out via phone, email, or our website contact form. We’ll respond promptly to gather a few key details: * Type and size of the space (home, apartment, office, etc.) * Cleaning needs (standard, deep clean, move-in/out, etc.) * Any special requests or areas of concern ### 2. **Quote & Service Breakdown** Based on the information you provide, we’ll give you a **half-and-half flat rate estimate**: * A clear flat rate for standard cleaning services * A list of optional add-ons or custom services priced separately No hidden fees—just honest pricing tailored to your needs. ### 3. **Scheduling the Appointment** Once you're happy with the quote, we’ll find a time that works for you. We offer flexible scheduling, including evenings and weekends, depending on availability. ### 4. **The First Clean** Our professional team arrives on time, fully equipped and ready to go. We follow a detailed checklist for standard tasks and include any add-ons you selected. We treat your home or business with care, respecting your space and preferences. ### 5. **Post-Clean Walkthrough (Optional)** If you're home, we’ll walk through the space with you after the cleaning to make sure you’re satisfied. If you’re not available, we can send a summary and photos upon request. ### 6. **Feedback & Follow-Up** We welcome your feedback! We aim to build lasting relationships, so we’ll check in to ensure you’re happy with our service. If you're interested, we can also discuss setting up recurring appointments at discounted rates. --- **At Half and Half LLC, your satisfaction is our priority.** Whether it’s a one-time clean or ongoing service, we’re here to make your life easier with dependable, customizable cleaning solutions. Let us take care of the mess, so you don’t have to.
- What education and/or training do you have that relates to your work?
All of our team members have years of experience in cleaning