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Flex Moving & Storage (Atlanta)
Flex Moving & Storage (Atlanta)

Flex Moving & Storage (Atlanta)

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Introduction
All-in-one moving & storage services: we take care of everything. Whether it's packing, loading, moving, or storing - you just sit back and let our pros take care of your stuff.
Overview

Serves Atlanta, GA

Background checked

50 employees

5 years in business

Business hours

Sun7:00 am - 10:00 pmMon7:00 am - 10:00 pm

Payment methods

This pro accepts payments via Credit card.

Projects and media

5 photos

Projects and media

5 photos

Specialties
Extra services

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Reviews
Good 4.1

10 reviews

5
60%
4
20%
3
0%
2
10%
1
10%

Read reviews that mention:


pro avatar
Past Customer
Jun 5, 2025
·

From Google

From Google

If I could give negative, I definitely would. I dealt with them for 48 hours of literal hell!!! Move yourself, you probably will anyway. From canceling out on you last minute, to breaking your things and seemingly just grabbing any rogue off the streets to entrust your belongings to, to the utmost disrespect and disregard of anything you have been through. Management will not respond or reach out. And when you give your security deposit they also charge more without your consent. Please do not waste your time, energy or money on these jokers. So for real! The driver and movers are sub contracted out via all over. So you really have no idea who youre getting and neither parties communicate with one another making for things being that much more hectic and confusing. After all I had experienced I was assured I wouldnt pay more than just labor and my 200 dollar security deposit would be added to the bill. Not the case they still went and charged my account an additional 280. Leaving me now to dispute. I have spoken to a total of 4 customer service reps in the past two days with zero accountability from any of their upper management. Not to mention I was charged for two movers and had only one. For the first almost 3 hours. I had two bedrooms and boxes. It was estimated at 3 hours. I waited on the second for the one to show up 5 hours late and the second 3 hours in. I was helping the first mover. Move took from 11am til 6pm. Which was utterly ridiculous. Opened the trailer when we arrived at my move location for all of my belongings to just basically fall out. Crushing wall art and breaking things. My oak dresser drawers do not go back in properly now either. Its just all been a nightmare. Save yourself the headache. You have been warned.Update on my moving experience, their social media manager reached out and immediately rectified this situation. She was amazing and professional. I walked away not only feeling taken care of but actually cared for.
pro avatar
Past Customer
May 28, 2025
·

From Google

From Google

I recently moved with the help of Flex storage. Although there were some bumps in the road with my moving experience, I really appreciate how they actually care about customer service. I was able to express my concerns, and I actually felt heard.
Flex Moving & Storage (Atlanta)'s reply
Hello Chinomnso, we sincerely apologize that your experience did not meet your expectations and for the multiple issues you described. We're looking into your specific situation. Please contact us at support@flex.storage. We take your feedback very seriously, and we are committed to improving our services. We hope to resolve this matter to your satisfaction. Sincerely, Flex Moving and Storage
pro avatar
Past Customer
May 19, 2025
·

From Google

From Google

My crew DJ and TJ were excellent!! The communication with them and their dispatcher Roman was awesome. They were all very professional. DJ and TJ handled the move with care. Were very thoughtful on how to load truck and storage unit. To my surprise the load was done in a short period of time. I would use Flex again. My only suggestion would be to ensure your sales person has all your move order information and is correct.
Flex Moving & Storage (Atlanta)'s reply
Hi Ardella, Thank you so much for your wonderful review! We're absolutely delighted to hear that DJ and TJ were excellent and that you had great communication with them and their dispatcher, Roman. We will be sure to pass along your praise for their professionalism, careful handling, and thoughtful approach to loading. We’re also glad to know the move was completed quickly, exceeding your expectations. We sincerely appreciate your suggestion about ensuring our sales staff has all move order information correct; we will certainly review our processes to improve accuracy. We are thrilled you would use Flex again and thank you for your positive feedback. Sincerely, Flex Storage
pro avatar
Past Customer
May 2, 2025
·

From Google

From Google

Roman and the team were fabulous from the beginning to end. I called with short notice and they came to the rescue. Roman was professional, anticipated needs I was unaware of to organize and provide a smooth transition. Over and beyond to get the job done despite my lack of knowledge. He guided the team through a most efficient process with patience and calmness. I would recommend them to everyone. Thanks Roman for you and the team ! Job well done!
pro avatar
Past Customer
May 7, 2025
·

From Google

From Google

Revised . I appreciate Stephanie from flex storage reaching out to the resolve the issue . Truly great customer service
Credentials
Background Check

Michael Cuculich

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