- What should the customer know about your pricing (e.g., discounts, fees)?
It varies on the project....I offer discounts if I’m going be doing more than one service. (And I give GREAT discounts!) I never charge until I begin the work. And I refuse to charge my customers for the time that I stop and eat a snack or a quick lunch from my cooler.
- What is your typical process for working with a new customer?
For Organizing, it all depends on what the customer is comfortable with. I usually do a quick assessment before-hand via text or call. We set up the time and I text a reminder the afternoon /evening before. When I arrive to the appointment, just show me the room /area and give me basic guidelines. If I have questions throughout the day, I’ll set it aside and check in periodically. I’ve put together entire shelving units in garages and reorganized tools, camping gear, garden stuff, and all the miscellaneous stuff. And I’ve gone into a small bathroom and completely reorganized the closet and under the cabinets. But don’t worry - I not only tell you WHERE I’ve put stuff (AND check in if I’m not sure you’ll want something placed somewhere), but I put stuff in logical, easy-to-reach places so you can SEE what’s behind other things. For cleaning, most people just text me their address and any gate code or other info and we set up the time. I send a confirmation the day before and bring everything needed. If customers prefer to use their cleaning items, I’m fine with that, too. I tend to chat (God granted me the need to talk and get to know people. LOL!), but I DO try keep to the task at hand and leave you alone if you’re at home. I’ve had several customers that I’ve never even met!! With gate codes, hiding keys, etc, they can just set up the appointment and come home to a clean house!
- What education and/or training do you have that relates to your work?
I’m working on my Certification for Professional Organizers/GA Chapter. I go to seminars, read blogs, belong to Professional Organizer groups, and continually scope out new gadgets. Who doesn't like new gadgets? Oh, and? Martha Stewart is awesome!!! (Except for that whole felony /jail thing...)