Property Management Inc. - PMI Atlanta Metro

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About

PMI Atlanta Metro is a locally owned property management company focused on vacation rental management. We use the latest technology platforms to manage our properties and provide our customers the communication and visibility they desire. Our experience is second to none because we have managed hundreds of units as well as participated in the industry as real estate investors, owners, tenants and sales agents. So we understand the various skills required to be successful. Most important though, is our service orientation. At PMI Atlanta Metro, we pride ourselves on delivering the best owner and guest service available. So please let us show you how we make property management manageable. pmiatlantametro.com We are excited to serve our owners and tenants every day. We strive for excellence in exceeding customer expectations. That drives us to always improve. We're only successful when our owners and guests are successful.

Overview

Hired 8 times

Background checked

5 employees

9 years in business

Business hours

SunClosedMon9:00 am - 7:00 pm

Payment methods

This pro accepts payments via Check, Credit card, PayPal, and Venmo.

Services offered

Property type

Homes

Number of properties

Multiple properties

Single

Monthly rental income

$1,000 - $2,500

$2,500 - $5,000

$5,000 - $10,000

$10,000+

Projects and media

Reviews

Customers rated this pro highly for professionalism, responsiveness, and punctuality.

Good 4.4

8 reviews

75%

13%

12%

Read reviews that mention:

Brock R.

Oct 18, 2017

•

Hired on Thumbtack

I am a full time real estate investor in other markets but just starting in Atlanta. PMI Peachtree spent time with me to help me learn about the Atlanta market and opporunities that are available. Including looking at potential properties which helped lead to buying my first investment property in Atlanta. From start to finish PMI Peachtree was very helpful. I will use them for future properties as well.

Property Management

Cedric T.

Aug 30, 2017

PMI did an awesome job with the management of rental dwelling portfolio. Very impressed with their attention to detail.

Property Management Inc. - PMI Atlanta Metro's reply

Glad you're pleased.

Ryan E.

Aug 16, 2018

•

Hired on Thumbtack

Great experience. Took away all my landlord headaches. Great value!

Details: Apartment(s) or condo(s) • No, only one • Vacant

Property Management

Sydney W.

Aug 18, 2020

•

Hired on Thumbtack

Stay away from this property management company! I used them for several months and had a very poor experience with them. Every aspect of working with them was horrible. The many issues included that he did not pay out my owner rent distributions on time, I had a tenant tell him she wanted to move out early (allegedly to take care of sick parents, it was not Covid-19 related. The tenant continued employment at the co-tenant's business. I later found out from neighbors that the tenant moved out early because she purchased a home). Instead of PMI collecting the full rent for the remaining months of the lease, he used the security deposit the first month after move out, with no attempt to contact the tenant for the rent that was due. He had to be told to call the tenant to collect the rent, to collect the late fees for late rent payment, he did not collect the lawn service fees for the remaining months the tenant owed on the lease, he never did a walk through with the tenant when she moved out to itemize any damage and did not send her a copy of a walk through list of damage. Which is how you legally retain a person's security deposit. I had to tell the property manager to schedule a call with the tenants so I could get on the phone with them to enforce the lease and payment, because PMI could not be trusted to negotiate or collect the money from the tenant. PMI removed my keypad front door lock and replaced it with a regular key lock without my permission. It was fully operational and PMI stated they did not know how to change the code when the tenant moved out. So instead of asking me how to change the code, he decided he would just remove it and put the kind of lock he wanted on the door. When asked to provide a receipt for the "repairs" that he claimed needed to be done in the house before it was placed back on the market, he provided an "alleged" receipt from someone he said he used. When told he needed to return the keypad lock to the door, he had a handy man just hang the lock back on the door crookedly, unusable, and broken so it was no longer functional. He was consistently difficult to reach and has gone as long as a week without returning my calls, despite multiple attempts to reach him. After I terminated PMI and hired a new company, the new company provided photos of the damaged lock on the door and damage to the house that needed to be repaired before it could be rented (see some of the photos below). Further evidence that PMI never walked through the house to assess the damage, even though he charged the tenant for house damage. He also took weeks to transition the keys and documents to the new company so they could get into the house to assess the condition, take photos, and get it ready for rent. He only complied when I had to give him an ultimatum to do so. And he retained my repair money without proof of any repairs being completed, as he did not have any photos of the damage or a walk-through list of damage to document. The new property management company provided the photos below, but there were many more repairs needed that should have been billed back to the tenants. So what did PMI repair with my money????? This is not even a complete list of the issues I had with PMI. But it is enough for you to get the picture. If you are thinking about using PMI, DON'T!! You will be sorry. I have included photos of some of the damage to the front door keypad lock and some of the house damage that PMI never itemized or repaired. All while claiming he had been showing the house for rent, unsuccessfully I might add!

Details: Home(s) • Multiple properties need to be managed • $5,000 - $10,000 • Occupied • More than 1 year

Property Management

Scott J.

Aug 30, 2017

I couldn't be any happier with their work ethics and responsiveness from year end recons and C. A. M. issues.

Property Management Inc. - PMI Atlanta Metro's reply

Thank you. It has been a pleasure.

Credentials

Background Check

Jerry Freeman

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Each property is different and each scope of work varies. A brief, free consult can help determine the appropriate pricing structure.
What is your typical process for working with a new customer?
First of all, we strive to contact potential customers immediately. Once we connect, we like to learn about your needs including your goals for the property, pain points you're experiencing and any insight into the property. We'll explain our services and align with new customers on expectations. If all goes well we'll set an appointment to meet and view the property. Once under contract, we'll conduct an orientation and set up preferred communication and reporting schedules. We will also periodic check-ins to ensure top notch service.
What education and/or training do you have that relates to your work?
As owner, I have a Bachelor of Science in Mathematics, as well as a Masters of Business Administration (MBA) from the University of Michigan Ross School of Business in Ann Arbor. I hold a Georgia Real Estate Salesperson License and completed rigorous training with Property Management Inc., a leader in residential property management. All employees are licensed Community Association Managers or Real Estate Salespersons.

Property Management Inc. - PMI Atlanta Metro

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