FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're offering 20% off to all new Thumbtack clients! All pricing is developed from an ISA Certified Arborist using our comprehensive methodology, aimed at providing cheapest options possible, determined by safety and managing your expectations.
- What is your typical process for working with a new customer?
We like to build authentic connections with our clients and know that everyone has a different set of expectations and all project sizes vary. We will ask you discovery questions to help profile your needs: - Does our potential client have access or scheduling challenges? - Are there acceptable property damages in order to save time and budget or do we need to consider hand carrying debris? - What technical requirements are necessary - Plywood, advanced rigging technics, crane, lift? No property and client is the same. It's our job as professionals to guide you through the process, making recommendations based on industry standards and protocols, while providing with award winning customer service.
- What education and/or training do you have that relates to your work?
We pride ourselves on only employing International Society of Arboriculture (ISA) Certified Arborists, Board Certified Master Arborists, and Top 5 University Bachelors of Forestry Degree students.