FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No two projects are exact – so it is highly unlikely rates will be.Pricing is determined by the specifics and the scope of every individual project.
- What is your typical process for working with a new customer?
1. Once the clients submit a service request, we contact them within 24 hours and speak with them about the moment they are looking to capture. 2. We will discuss their desire for the final visual, what enhancements they may want, timing of the event, expectations from both the client and Greggo Lee Films. 3. Once we have all requests and logistical information we take up to 24 hours to provide a quote. 4. We are open to any questions the client has about the quote and make any adjustments if necessary. 5. Once we both agree on the quote the client will receive a contract that can be signed and emailed back to Greggo Lee Films. 6. After receipt of the signed contract, the client and Greggo Lee Films will remain in communication throughout the event. 7. After the event, Greggo Lee Films will provide edit requests and delivery of the final visual based on the contract. 8. Finally Greggo Lee Films hopes to work with the client again!
- What education and/or training do you have that relates to your work?
In the film and video production industry staying current and being knowledgeable is a requirement. I strive on continuing education, learning new techniques, and applying them every chance I get.