FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing is based on industry standards, not guesswork. We use Xactimate — the same estimating software most insurance companies rely on — to ensure our rates are fair, consistent, and fully in line with market expectations. Pricing in water restoration is typically calculated by line items — for example, water extraction per square foot, equipment rental per day, and labor by the hour. This ensures the cost is tied directly to the actual work performed and the materials used. Because every job is different, the final price depends on factors like the size of the affected area, the category of water damage, how long the drying process takes, and whether specialty equipment or cleaning is required. For insured losses, we bill directly to the carrier whenever possible, so customers aren’t paying large sums out of pocket and waiting for reimbursement. For non-insurance projects, we provide a detailed written estimate before starting work so there are no surprises. My philosophy is simple — I believe in full transparency, explaining each line of the estimate, and making sure the customer understands what they’re paying for and why. There’s no hidden fee structure, just straightforward pricing tied to the work and results delivered
- What is your typical process for working with a new customer?
When working with a new customer, I follow a structured process to make sure nothing is overlooked and the customer feels supported from start to finish. 1. Initial Contact & Rapid Response – As soon as we receive the call, we gather key details about the situation so we can arrive prepared. In water damage cases, we aim for same-day service because time is critical. 2. On-Site Assessment – We inspect the affected areas, identify the source of the damage, take moisture readings, and document everything with photos and notes for both the customer and their insurance company. 3. Clear Explanation & Estimate – I walk the customer through exactly what needs to be done, why it’s necessary, and provide a written estimate so there are no surprises. 4. Mitigation Work – We start immediately with water extraction, structural drying, and setting up containment if needed. We use professional-grade dehumidifiers, air movers, and monitoring tools to ensure thorough drying. 5. Daily Monitoring – We check moisture levels daily, adjust equipment as needed, and keep the customer informed every step of the way. 6. Final Verification – Once drying is complete, we take final readings to confirm the structure is back to safe moisture levels and provide documentation for the customer’s records. 7. Follow-Up – I check back in to ensure the customer is satisfied, answer any remaining questions, and assist with the transition to any repairs or rebuild work.
- What education and/or training do you have that relates to your work?
I’m IICRC certified in Water Damage Restoration (WRT) and have also completed advanced training in Applied Structural Drying (ASD). These certifications ensure I follow industry best practices for everything from moisture mapping and equipment setup to structural drying and microbial prevention. Beyond the formal certifications, I stay up to date with ongoing industry training, manufacturer equipment workshops, and insurance carrier compliance requirements. This keeps me informed on new technologies, drying techniques, and safety protocols. Before starting my company, I spent over 15 years in a director-level role in IT, which gave me strong project management, documentation, and customer communication skills — all of which are critical in restoration work. Combined, that technical background, hands-on training, and real-world experience give me the ability to approach every job with both precision and professionalism