This is the first time I'm giving someone 5 star review prior to the completion of the job. I have an old/discontinued water heater, an unusual issue. Jontell has been very honest throughout the process and gained my trust. We're still configuring the issue with my heater but I feel comfortable to count on him. He helped me understand that my heater is an old unit and the part has to be on special order. He even came out to my place after hours to ensure hot water is temporarily up and running for me. When it comes to this type of services, I've encountered too many people who just wanted to take the money and not follow through. However, Jontell has been very professional and honest with me. The part to fix my water heater has been ordered and Jontell ensured he will do the installation again at no cost. I understand unusual situation like this happens in this business. We're dealing with electrical and sometimes it's just out of human's hands. However, I'm confident to count on Jontell to complete this job. No wonder he has over 100 positive reviews! He sure will have my future business as well as references to my friends. If you are looking for a knowledgeable, honest plumber who won't scam you and get the job done, you've got the right person here!