Arlen D. says, "I had a great overall experience working with Alves and Thiago from TMC Flooring. I chose them because their price felt fair for the amount of work and materials involved for my powder room, and they absolutely delivered on that. They came out Friday at 6 PM to take a look, worked with me over the weekend to refine and update the estimate with all the details I wanted, then started right at 8 AM on Monday and finished the job on time by Tuesday, including installing baseboards. That level of responsiveness, work ethic, and commitment to staying on schedule really stood out.
What sets them apart in my opinion is that they focus on what the customer wants, not just getting the job done and moving on. They were willing to listen, make adjustments, and work through details with me to get the result right.
One thing I strongly recommend is discussing everything in person first, then following up with questions or requests by text or phone, and making sure the estimate is updated like mine was with everything clearly written out. It made a big difference in setting expectations and gave me confidence going into the project. It’s much easier for the installers to do a good job when they know exactly what’s required ahead of time.
They removed the old flooring in my powder room and installed new hardwood, blending it to match the existing floors in the rest of the house. While it’s not a perfect match, it’s very close, and honestly I prefer the color and finish of the new flooring over what was there before.
What really stood out was their willingness to take direction and make adjustments. I asked them to secure the subfloor to all joists across the entire floor to prevent and stop any squeaking, and they did it without hesitation. That’s something you really only get one shot at when replacing a floor, so it meant a lot that they handled it thoroughly.
They were also very accommodating. They installed new baseboards for me even though it wasn’t originally in the estimate, and all I had to do was meet them at Home Depot to pick the materials. That alone saved me a lot of time, effort, and money. I would recommend having them remove and reinstall baseboards as part of the job from the beginning, as well as asking them to secure the subfloor to the joists throughout for the best result.
Even with good planning, you still need to stay involved during the job. A lot of small decisions come up, like in my case with the AC register, the vanity width, toilet supply valve, and the baseboards. I forgot to have the baseboards removed ahead of time and they didn’t ask, which caused some confusion, but we worked through it and still finished strong.
Overall, they worked hard, were fair, and genuinely cared about delivering a good result and making sure I was satisfied. I’d work with them again and would recommend them to others."See more
