Even though my project was for stairs to be rebuilt, Jim at All Star Fence was happy to take a look and provide me an estimate without having to meet me since I'm traveling. He was detailed on the phone and provided me two options. The quality of work was good, but what stops me from giving this work 5 stars are two reasons:
1) Timing/scheduling. While it's easy to schedule, I didn't exactly get confirmation of time and even so, the contractor working on my project was 1-2 hours late that the work had to be continued on a second day. I was quoted that the job would take just 1 day to finish.
2) Cleanliness: After all the sawed wood, piles of sawdust were brushed into a pile but not thrown away. Also, I'm not sure if the plastic bottle belonged to the contractor, but even if it wasn't his, he decided to leave it under the stairs. The sides of the stairs are latticed, so I don't know how we're going to get the bottle out.
Jim and the contractor were courteous and so is the All Star Fence office.