FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Typically if there is no definite problem identified then diagnosis might be required which can become time consuming. I typically charge $45 for diagnostics. Pricing can range depending on the severity of the issue and if replacement parts are required. Prices are usually tailored to each customer's situation as to conform to everyone's needs.
- What is your typical process for working with a new customer?
Typically I will introduce my self, and provide any background information. Depending on the situation I like to get pertinent information for each customer, so that I can deliver the best service for them.
- What education and/or training do you have that relates to your work?
I currently am employed by Vertafore to provide product support for one of the company's largest solutions: ImageRight. To name a few: I am very familiar with enterprise server configuration, software debugging, Network and backbone troubleshooting, HTML and CSS, and more. I started as a hobbyist as early as elementary school and have been working closely with computers - hardware and software - for over a decade.